The returning product must be packed, in its original packaging, in another box with as much padding and protective packaging as necessary so that it can travel safely back to us. How to package an item you want to return You may select a pick-up date and the item will be collected from you.You may drop off the item at our head office or retail stores.There are different methods of returning an item: Please note that a refund is not available if the item was received as a gift.issue a refund voucher for the purchase price of the product or.Once we have inspected the product or photographs and validated your return (if needed), we will, according to your preference: If necessary we will arrange collection of the product from you at no charge. photograph of the inside of the box, including the inner packaging and.photograph of the outer box (including whether it has a Fragile sticker or not).We will require the following information to assess where in the delivery process the damage may have occurred: Please notify us within 7 days (the sooner the better) by logging a return on our website. If your goods arrive damaged, missing any parts or accessories, or inoperable, then we will do our best to resolve the issue.
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